Refund policy

You can always contact us for any return questions at info@welcometolucid.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns
As of May 2023, returns are not accepted. For questions or concerns about your item, please contact us at info@welcometolucid.com.

Refunds / Cancellations
Cancellations may not be accepted under any conditions once your order is placed. Please make sure you order the correct item and quantity.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.